RETURNS & EXCHANGE POLICY

ALL CR GARMENTS ARE MADE TO ORDER, INCLUDING READY TO WEAR GARMENTS, AND CANNOT BE EXCHANGED, RETURNED OR REFUNDED. PLEASE NOTE RETURNS/EXCHANGES ARE ALSO NOT AVAILABLE FOR SALE ITEMS OR GARMENTS PURCHASED AT A DISCOUNTED PRICE. DEPOSITS ON SAMPLE SALE ITEMS OR MADE TO ORDER GARMENTS ARE NON-REFUNDABLE.

CASSANDRA RENEE TAKES EXCEPTIONAL PRIDE IN THE HIGH QUALITY STANDARDS OF HER SERVICES AND PRODUCTS. EVERY GARMENT IS HANDMADE IN MELBOURNE AND METICULOUSLY INSPECTED PRIOR TO DELIVERY TO ENSURE THESE HIGH QUALITY STANDARDS ARE MET.

SHOULD YOU HAPPEN TO RECEIVE A FAULTY OR DAMAGED PRODUCT(S) PLEASE EMAIL INFO@CASSANDRARENEE.COM.AU WITH A DETAILED DESCRIPTION OF THE FAULT ALONG WITH RELEVANT IMAGES.

CR WILL ASSESS THE BEST COURSE OF ACTION AND CONTACT YOU WITH A RESOLUTION. PLEASE ALLOW 3-5 WORKING DAYS FOR A RESPONSE.

CR MUST BE NOTIFIED VIA THE EMAIL PROVIDED WITHIN 48 HOURS OF RECEIVING YOUR ITEM. PLEASE NOTIFY CR OF YOUR INTENT TO RETURN EXCHANGE ITEMS.

ALL ITEMS ARE ASSESSED BY CR TO ENSURE RETURNS STANDARDS ARE MET. SHOULD THERE BE A FAULT WITH THE GARMENT, CR WILL ENDEAVOUR TO RESOLVE THE ISSUE AND ENSURE CUSTOMER SATISFACTION.

READY TO WEAR GARMENTS ARE MADE TO STANDARD AUSTRALIAN SIZING. SHOULD YOU REQUIRE ALTERATIONS, CR OFFERS ALTERATION SERVICES. PLEASE EMAIL CR TO DISCUSS YOUR ALTERATION REQUESTS FURTHER.

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