PRIVACY POLICY

Cassandra Renée, ABN 27 483 877 331 (“Cassandra Renée”, “we”, “us” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit our website, make a purchase, place a pre-order, submit an enquiry, subscribe to our communications or otherwise interact with Cassandra Renée.

We handle personal information in accordance with this Privacy Policy and, where applicable, the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By accessing our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. WHAT IS PERSONAL INFORMATION?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, this may include your name, contact details, delivery address, payment-related information, purchase history, garment preferences and other information you provide to us.

2. THE PERSONAL INFORMATION WE COLLECT

The kinds of personal information we may collect include:

  • your name;
  • your email address and telephone number;
  • your billing and delivery address;
  • your order, pre-order, payment and transaction details;
  • your purchase, return, exchange and customer service history;
  • the products, sizes, colours and styles you purchase, enquire about or show an interest in;
  • your account details, if customer accounts are available through our website;
  • your communication and marketing preferences;
  • information you provide when contacting us, making an enquiry, submitting feedback or communicating with customer care;
  • garment measurements, sizing, fitting information, photographs or other details you voluntarily provide in connection with a styling or product enquiry;
  • information you provide when entering a promotion, giveaway or competition;
  • information you make publicly available when interacting with us through social media;
  • technical information about your use of our website, including your IP address, device type, browser type, operating system, referring website, pages visited and the dates and times of access;
  • information collected through cookies, pixels and similar technologies; and
  • any other information you voluntarily provide to us.

We do not generally collect sensitive information. If sensitive information is required in connection with a particular service or request, we will only collect it where reasonably necessary and with your consent, or where otherwise permitted by law.

3. HOW WE COLLECT PERSONAL INFORMATION

We generally collect personal information directly from you when you:

  • visit or use our website;
  • purchase a product or place a pre-order;
  • create or use a customer account;
  • contact us with a product, sizing or customer service enquiry;
  • request a return, exchange, refund or other remedy;
  • subscribe to our mailing list or marketing communications;
  • enter a competition, promotion or giveaway;
  • provide feedback or respond to a survey;
  • communicate with us by email, telephone, social media or another channel; or
  • otherwise provide information to us.

We may also collect information automatically through our website using cookies and similar technologies.

In some circumstances, we may receive personal information from third parties, including:

  • website, ecommerce and payment service providers;
  • shipping, delivery and fulfilment providers;
  • marketing, advertising and analytics platforms;
  • fraud prevention and security providers;
  • social media platforms; and
  • other service providers assisting us in operating our business.

Where you provide us with personal information about another person - for example, when purchasing a gift or nominating a delivery recipient - you confirm that you are authorised to provide that information to us.

4. WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold and use your personal information to:

  • provide our products and services to you;
  • process and fulfil purchases and pre-orders;
  • verify and process payments;
  • deliver orders and provide delivery updates;
  • manage customer accounts;
  • respond to product, sizing and customer care enquiries;
  • process returns, exchanges, refunds and other remedies;
  • communicate with you about your order, pre-order, account or enquiry;
  • provide information about product availability, estimated dispatch dates and changes affecting an order;
  • personalise and improve your experience with Cassandra Renée;
  • understand how customers use our website and interact with our products;
  • improve our website, products, services, collections and marketing;
  • manage promotions, competitions and giveaways;
  • send marketing communications where you have consented or where otherwise permitted by law;
  • detect and prevent fraud, unauthorised transactions, security threats and misuse of our website;
  • maintain our business and financial records;
  • protect our legal rights and the rights and safety of our customers and others;
  • comply with our legal, regulatory, accounting and reporting obligations; and
  • carry out any other purpose disclosed to you at the time your information is collected or to which you have consented.

If you do not provide certain personal information, we may be unable to process your order, deliver your purchase, respond to your enquiry or provide some of our products and services.

5. PRE-ORDERS

When you place a pre-order, we collect and use your personal information in the same way as for other purchases.

We may also use your contact details to communicate with you about the production, estimated dispatch, delivery or status of your pre-ordered item, including where an estimated timeframe changes.

Communications that are necessary to administer or fulfil your pre-order are service communications and may still be sent if you have opted out of promotional marketing.

6. PAYMENT INFORMATION

Online payments are processed through third-party payment gateways and payment service providers.

Your payment information may be collected and processed directly by those providers in accordance with their own privacy policies and terms. Cassandra Renée does not ordinarily store complete credit or debit card numbers.

We may receive limited information relating to a transaction, such as confirmation that payment was successful, the payment method used, billing details and transaction identifiers.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies to:

  • enable essential website and checkout functions;
  • remember your preferences and shopping cart;
  • understand how visitors use our website;
  • measure website performance and engagement;
  • improve our website and customer experience;
  • help prevent fraud and maintain security; and
  • deliver and measure advertising, where applicable.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, may be placed by third-party service providers.

You can manage or disable cookies through your browser settings and, where available, through the cookie controls on our website. Disabling certain cookies may affect the functionality or performance of the website.

8. ANALYTICS AND ADVERTISING

We may use third-party analytics and advertising services to understand website traffic, measure the effectiveness of our communications and provide more relevant advertising.

These providers may collect information about your device and your interactions with our website using cookies, pixels or similar technologies. They may combine this information with information collected through other websites or services, subject to their own privacy policies.

Where required, analytics and advertising technologies will be used with your consent.

9. DIRECT MARKETING

If you subscribe to our mailing list or otherwise consent to receiving marketing, we may send you information about:

  • new collections and product releases;
  • pre-orders and product availability;
  • private sales, promotions and offers;
  • events, campaigns and brand news; and
  • other Cassandra Renée products or services that may interest you.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at customercare@cassandrarenee.com.au

Unsubscribing from marketing will not prevent us from sending transactional or service-related communications that are necessary to manage an order, pre-order, account or enquiry.

We do not sell your personal information to third parties for their own marketing purposes.

10. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide our products and services, including to:

  • ecommerce, website hosting and technology providers;
  • payment gateways and payment service providers;
  • shipping, courier, postal, fulfilment and logistics providers;
  • customer service and communication providers;
  • cloud storage and data-hosting providers;
  • email marketing and communications platforms;
  • analytics, advertising and social media platforms;
  • professional advisers, including accountants, lawyers, insurers and consultants;
  • manufacturers, suppliers, contractors or service providers where information is reasonably required to fulfil a particular request;
  • fraud prevention, cybersecurity and identity verification providers;
  • government authorities, regulators, law enforcement bodies, courts or tribunals where required or permitted by law;
  • a purchaser, adviser or relevant party in connection with a proposed or completed sale, restructure or transfer of all or part of our business; and
  • any other person or organisation with your consent.

We require service providers to use personal information only for the purpose for which it has been disclosed or as otherwise permitted by law.

11. OVERSEAS DISCLOSURE

Some of our service providers may store or process personal information outside Australia, including in the United States and other countries in which those providers or their subcontractors operate.

This may occur when we use international ecommerce, payment, cloud storage, email, analytics, advertising, social media, customer communication, shipping or technology services.

The privacy and data protection laws applying in those countries may differ from Australian law. Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements.

12. THIRD-PARTY WEBSITES AND SOCIAL MEDIA

Our website may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We encourage you to review the privacy policy of any third party before providing personal information.

When you interact with Cassandra Renée through a social media platform, that platform may collect and process information in accordance with its own privacy policy. Depending on your privacy settings, we may be able to view information associated with your public profile and your interactions with our content.

13. STORAGE AND SECURITY

We may store personal information electronically through our website, ecommerce platform, cloud-based systems, email systems and third-party service providers. Some business records may also be stored in physical form.

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include access controls, password protection, secure service providers, encrypted connections and limiting access to personal information to those who reasonably require it.

However, no method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted through the internet.

14. RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purpose for which it was collected;
  • provide products and services;
  • maintain appropriate business and transaction records;
  • resolve disputes or customer service matters;
  • comply with legal, accounting, tax and regulatory obligations; and
  • protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or permitted by law to retain it.

15. DATA BREACHES

If a data breach occurs, we will take reasonable steps to contain and assess the breach and reduce any potential harm.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

16. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us at customercare@cassandrarenee.com.au

We may need to verify your identity before providing access or making a correction. In some circumstances, we may refuse access where permitted by law. If we refuse a request, we will explain the reason where we are legally required to do so.

We will take reasonable steps to respond to access and correction requests within a reasonable period.

17. DELETION REQUESTS

You may ask us to delete or de-identify personal information we hold about you.

We will take reasonable steps to action your request where appropriate. However, we may need to retain certain information where required or permitted by law, including for taxation, accounting, fraud prevention, dispute resolution or record-keeping purposes.

18. ANONYMITY AND PSEUDONYMS

Where lawful and practical, you may interact with us anonymously or by using a pseudonym.

However, we will generally require accurate identifying and contact information to process payments, fulfil and deliver orders, manage returns or refunds, respond to certain enquiries, or provide our products and services.

19. CHILDREN’S PRIVACY

Our website and products are not specifically directed to children under 16, and we do not knowingly collect personal information from children without the involvement or consent of a parent or guardian where required.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.

20. PRIVACY ENQUIRIES AND COMPLAINTS

If you have a question, concern or complaint about this Privacy Policy or the way we have handled your personal information, please contact us:

Cassandra Renée
ABN 27 483 877 331
Email: customercare@cassandrarenee.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will acknowledge and assess your enquiry or complaint and aim to respond within 30 days. If additional time is required, we will let you know.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, technology or legal obligations.

The updated Privacy Policy will be published on our website with a revised “Last updated” date. We encourage you to review this page periodically to remain informed about how we handle personal information.

Your continued use of our website after an updated Privacy Policy is published constitutes acknowledgement of the updated policy.

Last updated: 30 August 2026