Selected Cassandra Renée pieces may be offered for pre-order prior to their availability for immediate dispatch.

Pre-order purchases cannot be cancelled once the order has been submitted.

Please review your order carefully, including your selected style, size and delivery details, before completing your purchase.

Estimated dispatch dates or timeframes will be displayed on the relevant product page. These dates are estimates and may occasionally be affected by production or circumstances outside our reasonable control.

Once received, eligible pre-order items may be returned in accordance with the applicable return conditions set out in this policy.

We are unable to reserve items for exchange.

If you would like a different size, we recommend placing a new order for your preferred size to avoid the item selling out and returning your original purchase in accordance with this policy.

Once the original item has been received, inspected and approved, the applicable refund or e-boutique credit will be processed.

Cassandra Renée pieces are created with an emphasis on considered fabrication, craftsmanship and construction. Our collections may incorporate natural fibres, delicate textiles, speciality fabrics and hand-finished or hand-sewn elements.

Due to the inherent nature of these materials and processes, subtle variations may occur between individual garments. These may include variations in weave, texture, grain, slubs, surface character, colour and hand-finishing.

These characteristics are part of the individual nature of natural materials and considered craftsmanship. Where consistent with the inherent characteristics and expected quality of the material or method of construction, such variations are not necessarily indicative of a manufacturing fault.

Each Cassandra Renée garment is carefully quality checked prior to dispatch.

We recommend following the care label and any additional garment-care instructions supplied with your piece to preserve the quality and longevity of your garment.

Each Cassandra Renée garment is carefully quality checked prior to dispatch.

Please inspect your garment carefully upon receipt and before wear.

If you believe your item has arrived faulty, damaged or with a manufacturing defect that is apparent upon receipt, please contact Customer Care at customercare@cassandrarenee.com.au
within 14 days of receiving your order and prior to wearing the garment.

Please include your order number, a brief description of the issue and clear photographs showing the area concerned.

Claims that an item arrived with an apparent fault, mark, damage or defect may not be accepted where the garment has subsequently been worn or where the issue was not reported within 14 days of receipt.

Where required, Cassandra Renée may request that the garment be returned for inspection and assessment before determining the appropriate outcome.

Damage arising from wear and tear, accident, misuse, alteration, improper storage, failure to follow garment-care instructions, inappropriate laundering or dry cleaning, snagging, pulling, jewellery or accessories, excessive friction or other customer-caused damage is not considered a manufacturing fault.

Natural variations associated with the fabrics and hand-finished processes described above are also not necessarily indicative of a manufacturing defect.

Where a genuine manufacturing issue was not reasonably apparent upon receipt and only becomes evident through normal and appropriate use, the item will be assessed in accordance with the Australian Consumer Law.

Where an item fails to meet an applicable consumer guarantee, Cassandra Renée will provide the remedy required by Australian law.

All returned garments are inspected by Cassandra Renée before a return is approved.

We aim to assess returns within 3 business days of receipt.

For change-of-mind returns, if an item shows evidence that it has been worn, used, washed, altered or damaged, or otherwise does not meet the Conditions of Return, the return may be declined.

The acceptance of a return request or issuance of return instructions does not constitute final approval of the return. Approval is subject to inspection of the garment once received by Cassandra Renée.

Once your return has been received, inspected and approved, eligible refunds will be processed to the original payment method.

We aim to process approved refunds promptly. Once issued, please allow approximately 5-10 business days for the funds to appear in your account. Processing times may vary between banks and payment providers.

Original shipping charges are non-refundable.

Where an eligible return qualifies for e-boutique credit, the credit will be issued electronically and will remain valid for 3 years from the date of issue.